50+
languages answered — including DE, EN, RU
3
channels: web, WhatsApp and e-mail
24/7
including nights and peak season
Seconds
to the first reply
You lose the booking on response time, not on rate
Guest questions arrive in the evening, at the weekend, or when the desk is busy — and usually not in Turkish. When the reply is slow the guest goes back to a booking site, and that reservation reaches you minus commission.
Vion Hotel closes that gap: it knows your room types, seasonal rates and house rules, answers in the guest's language, and hands the ready ones to your front desk.
Haben Sie im August ein Zimmer mit Meerblick?
From Germany · 22:15
From the rate question to the check-out survey
Guests ask when the desk is closed: at comparable hotels more than half of all chats start outside office hours. Here is where Vion sits in that journey:
Recorded on the live demo assistant: a sea-view room in August.
Whatever language your guest writes in, they get an answer in it
The assistant supports over 50 languages. Below are four from the ones hotels in Turkey see most.
Haben Sie im August ein Zimmer mit Meerblick, und ist Frühstück inklusive?
What time is check-in, and do you offer airport transfer?
Можно ли заселиться с собакой и есть ли доплата?
Aile odası kaç kişilik ve iptal koşulu nedir?
We do all of it for you
The only thing your hotel has to do is turn up to one call. The whole setup is ours — your front desk does not learn new software.
What you do
2
things, that is all
- One 30-minute intro call
- Your room types, seasonal rates and house rules
What we do
- 1
We load your hotel's own information
Room types, rate periods, inclusions, rules and FAQs. The hotel edition ships configured, and we load yours on top.
- 2
We connect your channels
Your website and WhatsApp. Wherever the enquiry arrives, the same assistant answers.
- 3
We agree hand-off rules with the front desk
Which questions the assistant answers and which go straight to the desk is defined up front.
Going live is usually measured in days, not weeks.
The assistant does not close the booking, it brings it to you
Payment and the confirmed reservation always stay in your own system. The assistant informs, captures intent and hands over to your desk.
It does
- Answers room, rate and availability questions
- Explains check-in, cancellation and pet rules
- Collects dates and party size
- Hands a ready guest to the front desk
It never does
- Take a payment
- Confirm a reservation
- Quote a rate you did not give it
- Invent availability