50+
languages answered — cross-border included
2
channels: web and WhatsApp
24/7
open on campaign nights too
Seconds
to the first reply
The visitor liked the product and could not get an answer
Most visitors who abandon a basket leave over uncertainty, not price: will this size fit, when does it ship, can I return it. Those questions arrive when live support is closed, too.
Vion Commerce knows your catalogue, your shipping and your return policy. It answers instantly, recommends the right product and moves the visitor to checkout.
42 beden dar kalır mı? Olmazsa iade edebilir miyim?
Mobile · 23:05
From the product question to the return request
A shopper does not wait for an answer — they close the tab and buy from someone else. Here is where Vion sits in that journey:
- 1
Looking for the product
Category or product page
Shopper“I'm looking for noise-cancelling earbuds, my budget is $150.”
VionNarrows the need with one question, recommends the right in-stock product from your catalogue and explains the difference in a single line. - 2
The hesitation before deciding
Right before adding to the basket
Shopper“Will this size fit me, and how long does shipping take?”
VionAnswers size, stock, the free-shipping threshold and the return window without the visitor leaving the page. - 3
Stalling at the basket
When the visitor stalls on the page
ShopperLeaves the tab open and cannot decide.
VionOpens with a proactive message, asks what is holding them back and reminds them of the campaign and stock at that moment. - 4
After the order
On the roadmapThe biggest item in your support inbox
Shopper“Where is my order?”
VionVerifies identity with the e-mail and order number, gives the shipping status and tracking link, and records an address correction. - 5
Returns and support
After delivery
Shopper“I don't like it — can I return it?”
VionAnswers the return window and conditions from your own policy, then passes the request to your team with a summary.
The questions asked before buying are always the same
The assistant answers these from your catalogue, including when live support is closed. Four real examples below.
3.000 TL bütçeyle hangi kulaklığı önerirsin?
42 beden dar kalır mı, olmazsa iade edebilir miyim?
Do you ship to Germany and how long does it take?
Siparişim nerede, kargo takip numarası var mı?
We do all of it for you
The only thing your store has to do is turn up to one call. Catalogue import, channel setup and rules are ours.
What you do
2
things, that is all
- One 30-minute intro call
- Catalogue access and your shipping/return policy
What we do
- 1
We import your catalogue
Products, variants, size charts, price and stock — fed from your existing setup, Shopify and WooCommerce included.
- 2
We connect your channels
Your website and WhatsApp. Wherever the question arrives, the same assistant answers.
- 3
We set the selling rules with you
Which product gets which recommendation, when a campaign is mentioned, when it hands to an agent — defined up front.
Going live is usually measured in days, not weeks.
The assistant does not place the order, it moves you to checkout
Payment and the order always stay in your own stack. The assistant informs, points to the right product and moves the basket along.
It does
- Recommends products from your catalogue
- Answers size, shipping and return questions
- Reports order status
- Points the visitor to basket and checkout
It never does
- Take a payment
- Create an order
- Show stock that is not there
- Promise a discount you did not set