Vion Commerce · E-Commerce

A full basket is abandoned
over one unanswered question

Size, shipping, stock, returns. Vion Commerce answers these from your own product data and moves the visitor to checkout.

We handle the setupTrained on your catalogue
Live assistant
General AI Assistant
AI Training Resources
Data Privacy & KVKK
Human Handoff
Guided
Sales & Catalog
Lead Collection
Sales Optimization
Smart Shopping Assistant
Proactive Engagement
General AI Assistant
AI Training Resources
Data Privacy & KVKK
Human Handoff
Guided
Sales & Catalog
Lead Collection
Sales Optimization
Smart Shopping Assistant
Proactive Engagement

50+

languages answered — cross-border included

3

channels: web, WhatsApp and e-mail

24/7

open on campaign nights too

Seconds

to the first reply

The visitor liked the product and could not get an answer

Most visitors who abandon a basket leave over uncertainty, not price: will this size fit, when does it ship, can I return it. Those questions arrive when live support is closed, too.

Vion Commerce knows your catalogue, your shipping and your return policy. It answers instantly, recommends the right product and moves the visitor to checkout.

A shopper messaging the store a product question from her phone

42 beden dar kalır mı? Olmazsa iade edebilir miyim?

Mobile · 23:05

Size and fit questions go unanswered
Shipping and delivery are asked at the basket
An unclear return policy stops the purchase
The same ten questions are answered by hand every day

From the product question to the return request

A shopper does not wait for an answer — they close the tab and buy from someone else. Here is where Vion sits in that journey:

Recorded on the live demo assistant: earbuds recommended within budget.

The questions asked before buying are always the same

The assistant answers these from your catalogue, including when live support is closed. Four real examples below.

TR

3.000 TL bütçeyle hangi kulaklığı önerirsin?

TR

42 beden dar kalır mı, olmazsa iade edebilir miyim?

EN

Do you ship to Germany and how long does it take?

TR

Siparişim nerede, kargo takip numarası var mı?

The demo store's assistant: it recommends by budget, and says itself when the model it suggests goes over that budget.

We do all of it for you

The only thing your store has to do is turn up to one call. Catalogue import, channel setup and rules are ours.

What you do

2

things, that is all

  • One 30-minute intro call
  • Catalogue access and your shipping/return policy

What we do

  1. 1

    We import your catalogue

    Products, variants, size charts, price and stock — fed from your existing setup, Shopify and WooCommerce included.

  2. 2

    We connect your channels

    Your website and WhatsApp. Wherever the question arrives, the same assistant answers.

  3. 3

    We set the selling rules with you

    Which product gets which recommendation, when a campaign is mentioned, when it hands to an agent — defined up front.

Going live is usually measured in days, not weeks.

A bright store floor with products neatly displayed
A labelled shipping box, an order notebook and parcels ready to go out
The training screen: you give the store's own address and the assistant fetches the page, or crawls the whole site to learn it.
The training screen: you give the store's own address and the assistant fetches the page, or crawls the whole site to learn it.

The assistant does not place the order, it moves you to checkout

Payment and the order always stay in your own stack. The assistant informs, points to the right product and moves the basket along.

It does

  • Recommends products from your catalogue
  • Answers size, shipping and return questions
  • Reports order status
  • Points the visitor to basket and checkout

It never does

  • Take a payment
  • Create an order
  • Show stock that is not there
  • Promise a discount you did not set

See it set up with your store's own catalogue

Every store gets its own setup. In a short call we go through your catalogue size and your most common questions.