Data Deletion Instructions

1. What we hold

When you message a business's Vion AI assistant through Facebook Messenger, Instagram or WhatsApp, we store what is needed to carry the conversation: the account id the platform gives us, your messages, the assistant's replies, and anything the conversation produced such as an appointment or a callback request.

We hold your name, phone number or email only if you shared them in the conversation yourself.

2. Deleting by removing the app

Remove the Vion AI app from your Facebook or Instagram account settings. The platform then sends us an automatic deletion notice. We erase everything tied to that account as soon as it arrives and you are shown a confirmation code.

Enter that code on this page to confirm the deletion finished.

3. Asking us directly

You can request deletion without removing the app. Email info@getvion.com and tell us which platform you used (Facebook, Instagram or WhatsApp) and which business you messaged. We complete requests within 30 days.

We may ask you to write from the account you messaged with, or to share a detail from the conversation, so we can confirm the request is yours.

4. What survives deletion

Records we are legally required to keep, such as transaction records underlying invoices, remain for their statutory retention period. They are not used to identify you and are erased when that period ends.

5. Your other rights

For access, correction and objection rights, see our Privacy Policy.