As AI chatbots handle increasingly sensitive customer interactions, security becomes paramount. Here's what you need to know.
**Data Privacy Regulations**
Your chatbot must comply with:
- GDPR (EU customers)
- KVKK (Turkey)
- CCPA (California)
Key requirements include:
- Clear disclosure that users are chatting with AI
- Option to request data deletion
- Secure data storage and transmission
**Security Best Practices**
1. **Encryption**: All conversations should be encrypted in transit and at rest
2. **Access Controls**: Limit who can view conversation logs
3. **Data Retention**: Don't store data longer than necessary
4. **Regular Audits**: Review what data is collected and why
**What NOT to Collect**
Train your chatbot to avoid asking for:
- Full credit card numbers
- Social security / national ID numbers
- Passwords
- Medical records (unless specifically needed)
Instead, use secure forms or redirect to verified payment portals.